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Terms and Conditions

1. Introduction

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Terms of Sale

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The Cafena Middle East LLC website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

The display of any item on our website is not an offer to sell and Cafena Middle East LLC shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible, but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will endeavor to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

In order to contract with Cafena Middle East LLC you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Cafena Middle East LLC G-T retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Dispatch times vary according to availability and guarantees or representations made as to delivery times are limited to and subject to delays inherent in our third party courier service. For further information, please see our Shipping policy.

2 Returns/Exchange policy

Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorization Code (RAC) by emailing us at:info@cafena.com. Please include your original receipt in the returned parcel. You must write your RAC number on the Returns Proforma invoice. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply email info@cafena.com.

Cafena Middle East LLC will only exchange an item for the same item in a different size, subject to availability, if a different item is desired you must place this as a new order. Returns received after the 14 days’ time frame are accepted at the discretion of Cafena Middle East and can only be refunded with a 'store credit note' which can be used on Cafena Middle East LLC. For further information, please see our Retiurn Policy.

3. Pricing and Availability

Whilst we try to ensure that all details, descriptions and prices which appear on the website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the options of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4. Payment

We accept Visa and MasterCard debit/credit cards and Paypal Payments.

All transactions are carried in AED.

The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

5. Information on the website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know by emailing us at info@cafena.com.

6. Trade Marks

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

7. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at info@cafena.com if you would like to link to this website or would like to request a link to your website.

8. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

8.1 Defame abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

8.2 Publish post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

8.3 Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

8.4 Violate any copyright, trademark, other applicable laws or intellectual property rights of the Website Owner or any other third party;

8.5 Submit contents containing marketing or promotional material, which is intended to solicit business.

9. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

10. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

11. Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

12. Use of the Website

“Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”. - “United Arab of Emirates is our country of domicile”. - The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law). - If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection

- The cardholder must retain a copy of transaction records and Merchant policies and rules.

13. Promotions and Discounts

13.1 Minimum spend promotions

These promotions codes are redeemable on a minimum spend as determined on your email, not including shipping, and will be valid for 14 days from the date of sending

These offers are only valid on full price items, and cannot be used in conjunction with any other promotion or discount Each promotion code is only valid for one transaction per person and cannot be used on multiple accounts If returning items that were purchased with the promotion code, you will be refunded accordingly at the discounted rate at which an item was purchased. Cafena Middle East LLC G-T reserve the right to cancel or change any promotion without notice

14. Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

15. Banned Countries

The Services of Cafena Middle East LLC would not be given to the following sanctioned countries: Afghanistan, Iran, Israel, North Korea, Somalia, Sudan, Syria and Yemen.

16. Copyright Statement

Cafena Middle East LLC G-T is proud to feature many distinguished brands of coffee throughout our website. Please be aware that each of various trademarks, product names, company names, fashion, accessories, etc. represented on the Cafena Middle East LLC G-T website are the property of their individual owner-companies.

17. General

17.1 Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

17.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

17.3 Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

17.4 Waiver

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

17.5 Cession

The Website Owner shall be entitled to relinquish, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

17.6 Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

17.7 Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of United Arab Emirates without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the UAE Governing Law in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

17.8 Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at: info@cafena.com.